1. Introduction
Welcome to SMC Global. This Privacy Policy explains how SMC Global collects, uses, stores, protects, and shares information when you use our e-commerce mobile application and related services.
By using the SMC Global application, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use the application, SMC Global may collect the following categories of information:
2.1 Account Information
- Name
- Mobile phone number
- Email address
- Account login information
- Profile information that you choose to provide
2.2 Delivery and Order Information
When you place an order, we may collect information necessary to process and deliver your order, including:
- Delivery address
- Recipient name
- Recipient phone number
- Order details
- Billing information
2.3 Payment Information
Payments may be processed through third-party payment providers. Depending on the payment method used, payment providers may collect and process payment information according to their own privacy policies.
SMC Global does not intentionally store complete payment card numbers or security codes unless specifically required and lawfully permitted for the relevant payment service.
2.4 Device and Technical Information
We may automatically receive limited technical information when you use the application, such as:
- Device ID for push notifiction
3. How We Use Your Information
Information collected through the application may be used for the following purposes:
- Creating and managing your account
- Processing and managing orders
- Processing payments
- Delivering purchased products
- Providing customer support
- Sending order and service notifications
- Improving application performance
- Detecting and preventing fraud or misuse
- Maintaining security
- Complying with applicable legal requirements
4. Notifications
SMC Global may send notifications related to your account, orders, payments, delivery status, promotions, or other services.
You may be able to control certain notification preferences through your device settings or application settings.
6. Data Security
SMC Global takes reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce applicable agreements.
When information is no longer required, we may delete or anonymize it in accordance with our data retention practices and applicable law.
8. Account and Data Deletion
You may request deletion of your SMC Global account and associated personal information.
To request account deletion, please visit our Account Deletion Page.
Certain information may be retained when required by law, necessary for legitimate business purposes, or required to maintain transaction and financial records.
9. Children's Privacy
SMC Global is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can take appropriate action.
10. Third-Party Services
The application may use third-party services for functions such as payment processing, hosting, analytics, notifications, security, maps, delivery, or other operational purposes.
These third parties may process information according to their respective privacy policies and terms.
11. Changes to This Privacy Policy
SMC Global may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically to stay informed about how we handle information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Email: support@smcglobal.com